Your Real Estate, more than 70 years of experience

Stock exchange price High / Low ESP   ENG
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+34 954 278 446

INSUR GROUP

ESG

CUSTOMER SATISFACTION

In our effort to achieve continuous improvement of our products and services, we would like to know the opinions and suggestions of our customers about the property that you have bought or rented..

We thank you in advance for your collaboration.

GENERAL DATA:

PURCHASE EXPERIENCE:

Response received by the telephone switchboard
Very goodGoodMalVery Poor

Response received by the Salesperson
Very goodGoodMalVery Poor

Response received by the Development Manager
Very goodGoodMalVery Poor

Response received by the Technical Department
Very goodGoodMalVery Poor

Troubleshooting speed
Very goodGoodMalVery Poor

Technical documentation attached
Very goodGoodMalVery Poor

Commercial graphic documentation
Very goodGoodMalVery Poor

Model floor or show room
Very goodGoodMalVery Poor

Management of requested changes, if applicable
Very goodGoodMalVery Poor

Information services upon acquisition of your home (use of facilities, advisory services, etc.)
Very goodGoodMalVery Poor

Degree of information throughout the process
Very goodGoodMalVery Poor

Compliance with deadline
Very goodGoodMalVery Poor

Experience with other agents (API´s, etc.)
Very goodGoodMalVery Poor

PRODUCT EXPERIENCE:

Fulfillment of technical specifications (level of finishes)
Very goodGoodMalVery Poor

Quality of execution of finishes
Very goodGoodMalVery Poor

Design of the building and common areas
Very goodGoodMalVery Poor

Design of the home
Very goodGoodMalVery Poor

Energy efficiency of the building and common areas
Very goodGoodMalVery Poor

Energy efficiency of the home
Very goodGoodMalVery Poor

Quality-to-price ratio
Very goodGoodMalVery Poor

Overall satisfaction with the purchased property
Very goodGoodMalVery Poor

USER EXPERIENCE:

After Sales Service / Incident Management
Very goodGoodMalVery Poor

General operation of the facilities
Very goodGoodMalVery Poor

Comfort of home
Very goodGoodMalVery Poor

Organization of the Community of Owners
Very goodGoodMalVery Poor

Discussion with the intermediary agents, if applicable
Very goodGoodMalVery Poor

GLOBAL ASSESSMENT OF GRUPO INSUR

Please rate 1 to 10
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¿ Would you recommend anyone to buy a Grupo Insur home?
YesNo

We would be grateful if you rated 1 to 5 to what extent the following factors influenced the purchase of your home (5, if it was the most influential, 1, the least influential).

Location
12345

Design
12345

Qualities
12345

Price
12345

Reputation of Grupo Insur
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Finally, we would appreciate an assessment of our brand. (Mark with an X).
Well knownKnownNot well knownNot known at all

Observations

Suggestions

I have read and accepted the Legal advice and the Privacy policy

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