GRUPO INSUR

WHISTLEBLOWER CHANNEL

Complaints Channel Procedure

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You have accessed the Grupo Insur Whistleblowing Channel, enabled to make complaints related to non-compliance with the Group`s Code of Ethics of Conduct, internal regulations or current legislation and, among them, that relating to Prevention of Money Laundering and Financing of Terrorism. In order to allow the correct processing of the complaints that are made here, it will be mandatory that they be nominative and efforts will be made to send them in the questionnaire model that is accessed in this Whistleblowing Channel. Complaints of aspects related to the post-sale of our real estate products will be made through the Post-sale Service available on our website, so that post-sale claims presented in this Whistleblowing Channel you have accessed will not be attended.

The use of the Complaints Channel includes the procedure for its formulation and will originate a confidential complaint addressed to the President of the Control and Follow-up Body.

a) Identity of the complainant (can be omitted in order to guarantee the anonymity of the people who make use of it, if they so wish).
b) Relationship with Grupo Insur of the Complainant.
c) Identity of the accused.
d) Facts, reasons for the complaint and a principle of proof when possible.
e) Contact method, in case of need for further information (telephone, email, other).
e) Place, date and electronic signature when available.

However, you can also send the complaint by email to the address: canaldedenuncias@grupoinsur.com , or by postal mail to the address indicated below, indicating in any case the aforementioned information:

GRUPO INSUR
Whistleblower Channel.
Att. Mr. President of the Criminal Compliance Body.
C / Ángel Gelán, 2.
41013 Seville

Complaints about aspects related to the after-sales of our real estate products will be made through the After-sales Service available on our page web, so after-sales claims submitted in this Complaints Channel that you have accessed will not be addressed.

I have read and accept the conditions of use of the Complaints Channel, which include the procedure for its formulation and which will originate a confidential complaint and addressed to the President of the Criminal Compliance and Money Laundering Prevention Body.

(*) The information marked with an asterisk must be completed on a mandatory basis for the validity of the complaint.

I have read and accept the Legal Notice and the Privacy Policy*

All fields marked with * are required

INSUR especially guarantees the confidentiality of the data corresponding to the complainant, as well as the absence of retaliation. Access to the personal data of the complainant is limited to the people who, according to the complaint procedure, must have access to said data. Notwithstanding the foregoing, if the behaviors or events reported could be susceptible to an administrative, criminal or labor offense, INSUR reserves the right to provide the competent authorities with the identity of the complainant, if necessary.

The data will be kept for the purpose of processing the complaint filed in accordance with the provisions of the Code of Ethics and the INSUR Complaint Channel procedure and will be kept for the time necessary to fulfill the aforementioned purpose.

The person responsible for the processing of personal data is INSUR, which can be addressed by postal communication to its registered office at C / Ángel Gelán, 2, Seville, or to the email address dpo @ grupoinsur. com, to exercise the rights granted by the personal data protection regulations in force at all times, being able to access their personal data, rectify inaccurate data or request its deletion when the data is no longer necessary. They may also direct their claims to the Spanish Agency for Data Protection.