In the link below, you can access the Grupo Insur`s Internal Reporting Channel:
In accordance with the provisions of Law 2/2023 of 20 February, regulating the protection of persons who report regulatory infringements and the fight against corruption, this channel is enabled to report (i) actions or omissions that may constitute breaches of European Union Law (ii) actions or omissions that may constitute serious or very serious criminal or administrative offenses, including those that involve economic losses for the Public Treasury and Social Security.
Additionally, this channel allows the reception of communications not included in the scope of application of Law 2/2023, of February 20, such as (i) breaches of the Group`s internal regulations (ii) breaches of the Code of Ethics and Conduct. Although such communications and their senders are outside the scope of protection provided by the same, Grupo Insur shall treat them in the same way. If you wish to consult other available communication channels, you may access the Management Procedure of Grupo Insur`s Internal Information System.
The Internal Information Channel is complemented by an External Channel that allows anyone who knows of an event that may be reported in accordance with the aforementioned Law 2/2023, to go to the independent Authority for the Protection of the Informant (AAI) or to the corresponding regional authorities or bodies, when they consider that the event constitutes a crime.
The claims of aspects related to the after-sales of our real estate products must be made through the After-sales Service available on our web page, therefore, no after-sales claims presented through this channel will be attended.
This internal information channel is not a complaints/suggestions mailbox.