Complaints Channel Procedure
You have accessed the Grupo Insur Whistleblowing Channel, enabled to make complaints related to non-compliance with the Group`s Code of Ethics of Conduct, internal regulations or current legislation and, among them, that relating to Prevention of Money Laundering and Financing of Terrorism. In order to allow the correct processing of the complaints that are made here, it will be mandatory that they be nominative and efforts will be made to send them in the questionnaire model that is accessed in this Whistleblowing Channel. Complaints of aspects related to the post-sale of our real estate products will be made through the Post-sale Service available on our website, so that post-sale claims presented in this Whistleblowing Channel you have accessed will not be attended.
The use of the Complaints Channel includes the procedure for its formulation and will originate a confidential complaint addressed to the President of the Control and Follow-up Body.
a) Identity of the complainant (can be omitted in order to guarantee the anonymity of the people who make use of it, if they so wish).
b) Relationship with Grupo Insur of the Complainant.
c) Identity of the accused.
d) Facts, reasons for the complaint and a principle of proof when possible.
e) Contact method, in case of need for further information (telephone, email, other).
e) Place, date and electronic signature when available.
However, you can also send the complaint by email to the address: firstname.lastname@example.org , or by postal mail to the address indicated below, indicating in any case the aforementioned information:
Att. Mr. President of the Criminal Compliance Body.
C / Ángel Gelán, 2.
Complaints about aspects related to the after-sales of our real estate products will be made through the After-sales Service available on our page web, so after-sales claims submitted in this Complaints Channel that you have accessed will not be addressed.the conditions of use of the Complaints Channel, which include the procedure for its formulation and which will originate a confidential complaint and addressed to the President of the Criminal Compliance and Money Laundering Prevention Body.