JOB OFFERS

Grupo Insur is expanding its Contact Center team and is looking for a technician to perform the following duties:

Main Responsibilities:

• Develop and implement customer-related activities, handling requests and inquiries from both potential and existing clients.
• Establish strong relationships with clients to understand their needs, utilizing CRM - M365 as a tool to log and manage all commercial activities, inquiries, and concerns through various channels.
• Manage all customer inquiries from initial contact to contract signing in coordination with the sales team. Analyze the database to create customer segments and track client interactions.

Specific Duties:

• Responsible for managing assigned projects and meeting objectives.
• Handle inbound and outbound calls from potential and existing clients requesting information about our projects.
• Manage all commercial activities, ensuring customer follow-up and loyalty.
• Handle administrative tasks related to the sales process.
• Coordinate with the sales team to track potential and existing customers.
• Update the database (BBDD) and follow up with customers to ensure retention.
• Provide commercial support at sales points if required.

Profile Requirements:

• Sales-oriented profile.
• Previous experience, preferably in a contact center or sales point.
• Operational knowledge of the sales process and CRM systems.
• Education: Diplomatura.
• IT skills: Proficiency in Microsoft Office, CRM management, etc.
• Language: Advanced English.

Additional Information:

• Working hours: Full-time, Monday to Friday (morning and afternoon shifts).
• Salary: Starting from €24K plus bonus.